Find clear answers to common questions.
Centarus’ Managed IT & Cybersecurity support combines day-to-day IT helpdesk support with proactive system monitoring, cybersecurity protection, cloud and Microsoft environment support, endpoint management, and communications platform support. It also includes technical alignment and strategic guidance, so clients receive both operational support and longer-term IT planning rather than just reactive fixes.
Support requests are handled using priority-based service levels, with faster response targets for critical or business-impacting issues. Tickets are triaged and escalated based on urgency, and response expectations are agreed during onboarding so clients have clear visibility into service levels and escalation paths.
Centarus provides both remote and onsite support. Most issues are resolved remotely for speed and efficiency, but onsite visits are provided when required, such as for hardware work, infrastructure changes, office moves, or projects where hands-on technical support is needed.
Onboarding follows a structured transition process that includes environment review, documentation, access transfer, security checks, and monitoring setup. The goal is to gain full visibility of the environment, stabilize systems, and ensure a smooth handover from an internal team or previous provider with minimal disruption.
Managed IT means Centarus takes full responsibility for IT support, operations, security, and infrastructure management. Co-managed IT is a shared model where Centarus works alongside an internal IT team, adding specialist expertise, tools, and capacity while the internal team retains control of selected systems or responsibilities.
Centarus protects your business with a multi-layered cybersecurity approach that combines advanced network and endpoint defenses, real-time threat monitoring, firewalls, email protection, intrusion detection, and managed security tools. These systems are actively managed and updated by experienced technicians so you’re not just buying technology — you’re getting proactive protection tailored to your risks and environment.
SOC (Security Operations Center) refers to continuous monitoring of your environment for threats, while SIEM (Security Information and Event Management) collects and analyses security data to spot suspicious activity. Together they give you around-the-clock detection and early warning of attacks, deeper insight into risk, and the ability to respond before incidents escalate — which is especially valuable if your business handles sensitive data or must meet security standards.
Centarus has achieved independent compliance credentials such as SOC 2 Type II, demonstrating a rigorous commitment to secure data handling and controls. They help clients align with regulatory frameworks like HIPAA, GDPR, PCI DSS, and others, and work with you to analyse gaps, improve policies, and maintain compliance as requirements evolve.
Centarus can help you implement structured security frameworks such as ISO 27001, NIST, and CIS Controls, and where applicable assist with certification readiness. These frameworks provide systematic guidance for strengthening your security posture, and pursuing certification can open new business opportunities while reinforcing confidence in your controls.
An AI Blueprint is Centarus’ structured planning approach for AI adoption. It typically includes discovery workshops, assessment of your current systems and data, identification of practical use cases, capability mapping, and a prioritised roadmap. The outcome is a clear, business-focused plan that shows where AI can deliver value and how to implement it safely and realistically.
Centarus focuses on practical rollout, not just strategy. AI implementation includes guided pilots, controlled deployments, user training, governance controls, and measurable success criteria. The aim is to embed AI into real workflows, support user adoption, and ensure solutions are secure, managed, and aligned to business processes rather than left as unused tools.
Realistic AI use cases typically include automating repetitive administrative work, improving document and data processing, enhancing customer support interactions, strengthening knowledge search, and supporting decision-making with better data insights. Centarus helps map AI opportunities to your existing processes so use cases are practical, cost-effective, and tied to clear business outcomes.
Yes. Centarus includes governance and risk controls as part of its AI strategy work. This covers acceptable use guidance, data protection considerations, access controls, and oversight processes so AI tools are used responsibly and in line with security and compliance expectations.
AI planning and deployment are aligned with your current infrastructure, cloud platforms, and security controls. Centarus evaluates integration points, data sources, and permission models to ensure AI solutions work within your existing environment and do not bypass established cybersecurity or compliance safeguards.
Yes. Centarus provides ongoing cloud optimisation to ensure your Azure and cloud resources remain right-sized, secure, and cost-effective. This includes usage reviews, performance tuning, and configuration adjustments so your environment continues to match your business needs and avoids unnecessary spend as you grow or change.
Centarus provides cloud services built around Microsoft Azure and modern cloud infrastructure, including cloud migration, architecture design, optimisation, and ongoing management. These services help businesses improve scalability, resilience, and performance while shifting from capital-heavy infrastructure to more flexible operating-cost models, with monitored uptime and continuous support.
Yes. Centarus manages Microsoft 365 environments, collaboration platforms, and cloud-based communications systems, including VoIP and telephony. This includes configuration, security, user management, and ongoing support to ensure reliability, smooth integration with your workflows, and consistent performance across your communication tools.
Yes. Centarus supports structured cloud migrations from on-premise or legacy platforms into Azure and other cloud environments. Migrations are planned in phases, with risk checks, testing, and validation to minimise disruption and ensure systems, data, and users transition smoothly.
Cloud environments are continuously monitored and managed, with security controls, policy enforcement, backup alignment, and performance optimisation built into ongoing service delivery. This ensures your cloud platform stays secure, compliant, and cost-efficient as your needs change.
Centarus uses tailored pricing based on your environment, risk profile, and service needs rather than one fixed package. Engagements are typically scoped and quoted after assessment, so support, security, and cloud services are aligned to your requirements and scale, with clear definition of what is included in the agreed service.
Centarus works with organisations across multiple regulated and service-driven industries and supports a range of business sizes, from growing mid-market firms to larger, more complex environments. Services are adapted to sector requirements, compliance pressures, and operational complexity rather than delivered as one-size-fits-all packages.
A typical engagement starts with discovery and assessment, followed by a defined service scope and onboarding plan. From there, delivery combines ongoing operational support, security oversight, and strategic guidance, with regular reviews to keep technology aligned with business goals.
Centarus delivers backup and disaster recovery as part of a broader business continuity approach. Backup solutions are designed around your systems and risk tolerance, with managed protection, monitored backup status, and tested recovery processes so data and services can be restored quickly after an incident.
Yes. Centarus commonly begins with technical, security, or maturity assessments to understand your current environment, risks, and gaps. These assessments inform recommendations, roadmap priorities, and final service scope so engagements are based on evidence rather than assumptions.
By booking a meeting with us, you’re not just gaining access to seasoned tech experts; you’re also tapping into a dedicated advocate for your business’s growth. Centarus clients receive personalized, effective solutions designed to streamline operations and enhance productivity.
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