Centarus Inc. is a cutting edge Managed IT and Cybersecurity Services Integrator located in San Francisco primarily serving clients in the Bay Area and their remote offices. It is our passion to provide proactive and top-notch IT Support to small and medium size businesses. We follow a structured methodology in serving our clients which leads to exceptional results! We are looking for an outstanding Field technician to join our team to learn about our process and join us in our passion in delivering solid technology solutions to SMBs
General Summary of Position
Our Field Technician is responsible for handling first or second level support requests both at client sites (primarily in San Francisco, Oakland, and South Bay as far as San Jose) and remotely from our San Francisco office. This position relates to all technology, to include: workstations, servers (basic/Tier-1/rack and Stack), printers, networks (basic), firewalls (basic), and vendor specific hardware and software acting as remote hands for a more senior engineer.
Essential Duties and Responsibilities:
Provide best –in-class IT Support involving Microsoft’s core business applications and operating systems to end users
Mac OSX skillset is also desired
Support of disaster recovery solutions
Basic technical support at the network level: LAN and WAN connectivity, routers, firewalls, and security
Basic remote access solution implementation and support: VPN and Terminal Services Monitor remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
System documentation, maintenance, and review in our customer management system
(Connectwise or similar)
Communication with customers as required: keeping them informed if incident progress, notifying them of impending changes or agreed outages Seek opportunities to improve knowledge, skills, and performance
Additional Duties and Responsibilities:
IMMACULATE customer service, perception, and satisfaction in work
Ability to work in a team and communicate effectively
Escalate service requests that require higher engineer level support
Responsible for entering time and expenses in ConnectWise as it occurs
Understand processes in ConnectWise by completing assigned training materials on the CW University online
Knowledge, Skills, and or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or/ability required Advanced understanding of operating systems, business applications, printing systems, and network systems
Interpersonal skills:
such as telephony skills, excellent written and verbal skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly
Technical awareness:
ability to match resources to technical issues appropriately Service Awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Self- motivated with the ability to work in a fast moving environment
Relevant Certifications from Microsoft are a plus
Minimum of 3+ years of experience in this type of role.
Reliable Car for Travel to Client Sites (please present proof of registration at Interview) Clean background (background check will be done)
Principals only. Recruiters, please don’t contact this job poster.
do NOT contact us with unsolicited services or offers
